Telehealth

We offer video visits!

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What is a video visit?

A video visit allows you to have an interactive medical appointment with your clinician over secure and video equipment. You will be able to speak in real-time with your clinician during your visit.

Are video visits safe?

Yes, all video sessions are safe, secure, encrypted, and follow the same privacy (i.e., HIPAA) guidelines as traditional, in-person medical appointments. Your video appointments will always be kept confidential. In addition, video appointments are NEVER audio or video recorded.

Can I choose not to participate?

Of course. With this program, you have the option of seeing your clinician by video. It is your choice to accept this visit option.

How can I schedule a video appointment?

Simply call the appointment line at 310-802-6170 and ask for a video (telehealth) appointment. These appointments are currently available for General Medicine, Pediatrics, Women’s Health, Health Education and Behavioral Health. Once you schedule your appointment, follow these tips to help your visit go as smoothly as possible.

Location

• Find a quiet and private space at your location – close doors and windows to high-traffic areas.
• Remove clutter from the area where you will sit. You want your doctor looking at you, and you want to be comfortable.
• Make sure the area is well-lit. Keep lighting overhead and/or in front of you, rather than behind you.

Technology

• Ensure your device has enough charge (or is plugged in).
• Check your internet signal strength.
• Adjust the angle of your camera so you fill as much of the screen as possible.
• Run the test link, at https://connect.ottohealth.com/video/test

Audio

• Mute, turn off, or remove possible noisemakers such as your television, cell phone, alarms, or pets.
• Eliminate echoes. You can do this by making sure that you use either your computer audio or telephone but not both.
• Check for air noises like a fan, AC unit, or open window that may affect the microphone.
• Make sure the microphone is not blocked.
• Speak normally – slowly and clearly – in the direction of the camera.

Visual

• Avoid too much movement.
• Don’t worry about how you look on screen. Your clinician will be focused on the health issues you came to discuss!

General

• Have your pharmacy name, location, and phone number available.
• Explore the telemedicine app/platform to get comfortable with it.
• Write down your questions, and have any blood pressure or sugar logs and your list of medications available.

Things to remember about your video appointment:

1. As with your traditional, in-person medical appointments, it is your responsibility to call South Bay Family Health Care at 310-802-6170 to cancel an appointment if you are unable to attend your telehealth appointment. Cancellations should be made at least 24 hours prior to the appointment
2. On the day of your appointment, you will receive a link via e-mail and/or text that will guide you through the steps. You will be able to check-in 10 minutes prior your appointment time.
3. If you have any questions before or after the session, you may call your clinic or Appointment Center.
4. Prior to seeing your clinician, you will be asked to accept the terms of the software and complete some short forms on the OTTO website (which you can do by logging in early for your visit):
   • Telehealth Consent form
   • Notice of Privacy Practices, Patient Rights and Responsibilities form.
5. If you are prescribed medication(s) by your Provider, you will be able to pick it up directly at your pharmacy of choice or have it shipped to you by SBFHC’s pharmacy.
6. If you miss a video appointment and need a prescription refill or you have any questions about your medication, you must contact the Appointment Center directly at 310-802-6170. Please be sure to call at least 72 hours prior to running out of medication.